Frequently Asked Questions

Looking for an answer to a specific question? Let us help.

  1. Is this device covered by Medicare?

    Yes, the all of our Oxlife POCs are covered by Medicare and many private insurance plans and can typically be done at little to no additional cost.  Contact us and one of our Customer Care agents can help assess your eligibility and match you with the right provider (*co-payments and deductibles may apply).

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  2. Can I take the device on board an airplane?

    Yes. With the an Oxlife POC, traveling with your oxygen is easy. Devices are approved by the FAA for use aboard all commercial domestic aircraft.  Click here for more detailed information on flying with your POC.  Or visit our travel page for more helpful travel related information.

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  3. What is the battery life of the Oxlife Independence?

    View our latest specifications in the chart below.  Oxlife POC batteries are charged by plugging it into a power source, whether that be an electrical outlet or the cigarette lighter socket in a car.

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  4. Can I use an Oxlife POC at night?

    Most respiratory therapists will recommend using a continuous flow setting at night.  Pulse only POCs are often sensitive enough to work while you sleep.  However, if you get significant nasal congestion or the cannula moves at night, it may prevent you from triggering a pulse and you risk desaturating and waking up with discomfort.  Dual-mode devices (like our Oxlife Independence) will automatically switch to continuous flow when a pulse isn't triggered.  They can also be used with up to 50 feet of tubing in continuous flow mode - so the device does not need to be bedside.  We recommend consulting with your therapist before using a smaller pulse-only POC for overnight sleep.  In continuous flow mode, a dual mode machine (like the Oxlife Independence) can be used while you sleep and also be used with sleep apnea devices.

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  5. Where can I get more information?

    Patients and Caregivers can call one of our customer care agents at 1-888-907-1754 to learn more about our products.  Or you can follow this link to see several of our product videos that focus on POC education.

    Providers can go to the Providers Page and click Downloads for more technical documents

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  6. How loud are POCs?

    Less than 40dBA at higher settings.  Closer to 30dBA at lower settings.  To put dBA in perspective refer to the list below.  Concentrators are normally not noticeable in normal ambient noise settings.  However 40 dBA (in continuous flow mode) can very noticeable in a bedroom when trying to sleep.  As a solution use longer tubing and put the device in another room.

    Jet takeoff (200 feet)  120 dBA          

    Construction Site        110 dBA Intolerable

    Shout (5 feet)              100 dBA          

    Heavy truck (50 feet)  90 dBA Very noisy

    Urban street                80 dBA

    Automobile interior    70 dBA Noisy

    Normal conversation 60 dBA

    Office, classroom        50 dBA Moderate

    Living room                 40 dBA

    Bedroom at night        30 dBA Quiet

    Broadcast studio         20 dBA

    Rustling leaves            10 dBA Barely audible

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  7. Can I smoke around my oxygen concentrator?

    No.  Open flames should always be avoided where oxygen is in use. That includes matches, lighters, candles or smoking in any form. Anyone who wishes to smoke should do so out of range of the unit.

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  8. How do I maintain my device?

    The following items need to be cleaned regularly:

    • Particle filter – To ensure adequate air flow through the device, the particle filter should be cleaned according to the manufacturer’s instructions, generally on a weekly basis, using a mild detergent and water. The particle screen must be air dried before reuse.
    • Surface – The surface of an oxygen concentrator should be regularly cleaned according to the manufacturer’s instructions, using a mild detergent and water. Important: The concentrator should never be submerged in water.

    The following items need to be replaced regularly:

    • Nasal Cannula – Consult with your physician or equipment provider for replacement information.
    • In line filter – An inline filter replacement should be done every 10,000 hours.  Replacement kits are available to order with most retailers or can be done by your provider.
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  9. Where can I buy this product?

    Oxlife POCs are sold by authorized retailers.  Call one of our customer care specialists at (888) 907-1754 and we will help guide you through the process and find you exclusive deals.  

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  10. Where do I find the serial number of my product?

    On the back label of the device, there is a square white section in the bottom right.  The very bottom number is the serial number (S/N).  It has 10 digits.

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  11. What do I do if I can't afford this device?

    One of our customer care specialists can help you find a provider that can cover you, or a retail partner with consumer financing options.  Call us at (888) 907-1754.

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  12. Do you buy back equipment?

    We are able to buy-back equipment on an as-needed basis.  DNA subscribers get first priority based on status.  

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  13. How do I dispose of my batteries?

    Although lithium ion batteries are not yet classified as hazardous waste by the United States Government, there are many reasons to recycle these batteries rather than throw them away where they may end up in a regular landfill. Exposure to the elements in these batteries can lead to respiratory problems and, in some cases, skin rashes. In many states, it is illegal to throw away lithium ion batteries. This is because they enter the solid waste stream and contaminate soil and water.  In the United States, many large stores (Home Depot, Lowes, Best Buy, etc) offer battery recycling.  To locate a center near you, you can call 1-800-8-BATTERY or 1-877-2-RECYCLE. People can also visit http://www.ehso.com/ehso.php

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  14. What is DNA?

    Dynamic Network Analysis (DNA)® links your device to our secure servers.  Information is gathered from devices daily using the Verizon network.  Over time your device will be analyzed and updated with software upgrades to optimize performance and reliability.  With the abbility to link your devict to technicians, engineers, caregivers and family members, you never have to be alone.

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  15. Does DNA track my movement?

    DNA stores the last known location of your device and is reported to us from the machine between midnight and 4 AM daily.  Location information is only made available to device owners.  O2 Concepts uses location information to help learn your machine's environment (weather, altitude, pollen, pollution, etc.) and optimize it accordingly.  Location and customer information is not shared with any third party agencies.

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  16. With DNA, do I have to put my device in Airplane Mode on a flight?

    Yes.  See the user's manual for how to place your device in airplane mode.  Devices only activate cellular modules once a day.  Since devices call in daily between midnight and 4AM, it's unlikely the device will activate cellular modules on most domestic flights.  

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